Customer Support

MyFedLoan is one of the organizations that manage Federal student loans. Federal student loans are a type of loan designed to help students pay for the cost of higher education. They offer a range of services, including loan repayment and loan consolidation. MyFedLoan provides support to student loan borrowers throughout the life of their loan, including during the repayment process. In addition, they offer a range of tools and resources to help borrowers manage their loans and make informed decisions about their financial future.

How to create an account in MyFedLoan


  • To create an account on MyFedLoan , begin by navigating the website. 
  • Click the “Create an Account” button. 
  • Enter a unique username and password of your choosing and any further personal information that is required.
  • Verify your account by clicking the link sent to your email address.
  • After verifying, you can begin managing and accessing your loan information.

How to Contact Customer Service

  • Call the toll-free number: 1-800-699-2908
  • Directly mail to the customer service address: P.O. Box 69184, Harrisburg, PA 17106-9184
  • If you have any credit issues, you can also mail them to FedLoan Servicing Credit, P.O. Box 60610, Harrisburg, PA 17106-0610.

How Can Customer Service Help You

  • Customer service can provide information and assistance on loan repayment options
  • Customer service can help you navigate loan consolidation options
  • Customer service can provide information about loan forgiveness programs
  • Customer service can address any questions or concerns about your loan account

How to Troubleshoot

  • Check the “Customer Support” section of the “” website for common issues and solutions
  • Contact customer service if the issue cannot be resolved through the information provided on the website
  • Be prepared with the necessary information, such as your loan account number
  • Follow the instructions provided by customer service to resolve the issue.

Frequently Asked Questions

Q: What is MyFedLoan?

A: MyFedLoan is an organization that manages federal student loans and offers a range of services to help student loan borrowers manage their loans, including loan repayment and loan consolidation.

Q: What is

A: is the website does provide information of MyFedLoan, offering borrowers information on their loans, loan servicer, and repayment options.

Q: What type of customer support does MyFedLoan offer?

A: MyFedLoan offers live chat, email support, and phone support for customer inquiries.

Q: What repayment options does MyFedLoan offer?

A: MyFedLoan offers standard repayment, graduated repayment, extended repayment, and income-driven repayment options to help borrowers manage their loans.

Q: Does MyFedLoan offer information on loan consolidation?

A: Yes, MyFedLoan provides information on loan consolidation to help borrowers simplify their loan repayment and potentially reduce their monthly payments.

Q: Does MyFedLoan offer loan forgiveness programs?

A: Yes, MyFedLoan provides information about loan forgiveness programs such as Public Service Loan Forgiveness and Teacher Loan Forgiveness programs.


Wrapping it up, MyFedLoan provides a comprehensive customer support system to assist student loan borrowers with their loan management needs. Customers can choose from a variety of contact options, including live chat, email, or phone, to get in touch with customer service. 

The “Customer Support” section of the myfedloan website also provides valuable information and resources to help customers troubleshoot common issues. With the help of customer service, customers can obtain information about loan repayment options, loan consolidation, and loan forgiveness programs and address any other questions or concerns they may have about their loan accounts. MyFedLoan is committed to providing top-notch customer support to help customers manage their student loans with ease.